- From Monday to Sunday
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Certain types of goods, such as personalized items or perishable goods, may not be eligible for return. If you are unsure whether your item qualifies for a return, please contact us for clarification.
To initiate a return, you must email us at [email protected] within 30 days of receiving your order. In your email, please include your order number, the item you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns requested after 30 days may not be accepted.
Customers are responsible for the return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that it may take some time for your bank or credit card company to process and post the refund.
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct product without delay. Please follow the return process outlined above for returning your original item.
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue. We may request photos of the damage for our records. If the item is confirmed to be damaged or defective, we will arrange for a replacement or refund at no additional cost to you.
If you have any questions about our Return and Refund Policy, please reach out to us via email at [email protected]. Our customer service team is available to assist you with any inquiries regarding your return or refund process. We aim to respond to all emails within 48 hours.
